Refund policy
1. Right of Withdrawal (Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving it, without giving any reason.
After cancellation, you have an additional 14 days to return the product.
You will receive a full refund of the purchase price, including standard delivery costs, within 14 days after cancellation.
To request a return or cancellation, click here to sign in to your account.
2. Conditions for Returns
To be eligible for a return:
- The product must be unused and in original condition
- The product must be returned in its original packaging
- You may only inspect the product as you would in a physical store
If the product shows signs of use beyond what is necessary for inspection, we may deduct a reasonable amount from the refund.
3. Hygiene & Sealed Products (Important)
Due to health protection and hygiene reasons, sealed products cannot be returned once the seal is broken.- vibrators
- dildos
- anal toys
- other personal-use items
- Return shipping costs are the responsibility of the customer
- Unless the product is defective, damaged, or incorrect
5. Defective or Incorrect Products
If you receive a product that is:
- damaged
- defective
- or incorrect
Please contact us within 48 hours of delivery.You are entitled to:
- a replacement, or
- a full refund
- Refunds are processed within 14 days after cancellation
- We may wait to issue the refund until we have received the returned item or proof of return
- Refunds are made via the original payment method
- Email us at: info@lovevibesonly.nl
- Include your order number
- Clearly state that you want to cancel or return your order
- Send the item back within 14 days